Frequently Asked Questions
Expert support for your high-performance computing needs.
Are your desktops pre-built or custom-made?
We offer both. You can choose from our professionally curated pre-built series for immediate shipping, or use our system configurator to select specific components for a custom build tailored to your performance requirements.
How do you ensure the safety of the PC during shipping?
Every desktop is packed using specialized Instapak foam inserts that mold to your internal components, preventing movement during transit. We use double-walled reinforced boxes and provide full insurance on all shipments.
What kind of warranty comes with my high-performance system?
All our desktops come with a standard 2-year parts and labor warranty. This includes professional stress testing before the unit leaves our facility to ensure component stability and thermal efficiency.
Do you offer technical support for hardware troubleshooting?
Yes, we provide lifetime technical support. Our US-based team of hardware experts is available via chat, email, or phone to assist with driver updates, hardware upgrades, or performance optimization.
What is your return policy for high-end electronics?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund, though a restocking fee may apply to custom-configured systems that have been opened.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm and Klarna, allowing you to pay for your high-performance rig in monthly installments.