Returns & Exchanges

At High Performance Desktops, we stand by the quality of our builds with a 30-day satisfaction guarantee. If your system does not meet your performance expectations, we offer streamlined returns and exchanges to ensure you have the power you need.

1

Initiate a Request

Log into your account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

2

Secure Packaging

Place the desktop in its original internal foam molding and double-box the unit to prevent hardware damage during transit; include all original cables and accessories.

3

Shipping and Inspection

Affix the prepaid shipping label provided by our support team and drop the package at any authorized carrier location for professional inspection by our technicians.

4

Refund or Replacement

Once the system passes our diagnostic check, we will issue a full refund to your original payment method or ship out your upgraded replacement within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing